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We provide a customer blacklist database to help merchants better protect themselves against fraudulent orders.

In order to use the database you must sign up for a free merchant account here. After your account is approved you will be able to search the database and also submit the details of customers who have attempted to defraud you.

Please visit our downloads page to find modules for certain shopping cart programs.

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Funny Bad Customer of the Day:

The Customer Is Not Always Right!

Retail | LA, USA

(I work in an appliance parts store. In order to complete a transaction, we must fill out the name and phone number fields on the invoice. There is no way to continue if they are left blank. A man comes in and places a small pack of batteries on the counter.)

Me: “Is that all you need, sir?”

Customer: “Yep.”

Me: *starts typing* “Okay, the price is [price] plus tax. Can I get your name?”

Customer: “You don’t need that! I’m just getting batteries!”

Me: “Actually, sir, I have to—”

Customer: *THROWS the pack of batteries at me* “Keep your d*** part! You don’t need to know my name!”

Me: *catches the pack* “Sir, you don’t have to give me YOUR name. I just have to fill in a name or I can’t complete the transaction.”

Customer: “Okay, okay, fine…” *obviously making something up* “Sam Jones! This is ridiculous. Why do you people always want all kinds of information?”

Me: “I suppose it would be pointless for me to ask you for a phone number, right?”

Customer: *SIGH*

Me: “It’s fine, I’ll use our store number.”

Customer: “What do you people need all that for?! Its bull—”

Me: “The number is so that we can look up your invoice if there is a problem with your purchase.”

Customer: “I don’t need that! It’s just batteries!” *continues to grumble as I finish the transaction*

Me: “Okay, your total with tax is [total].”

Customer: *calmed down some* “Okay. Listen, I’m sorry. I didn’t mean to get all ugly. It’s just I don’t like giving out all sorts of private information. I apologize.”

Me: “Thank you. I didn’t think you really needed to throw the batteries at me.”

Customer: “Oh, of course not. I’m so sorry.”

(He pays me and I give him his receipt.)

Customer: “You have a nice day now. And you know, that information stuff should really be optional. Most people aren’t ever gonna need you to pull up their invoice.”

Me: “Honestly, sir, most people really don’t have a problem with telling me their name.”

(He sputtered a bit, turned and left in a huff. I would have hated to have seen his reaction if he had paid with a credit card and I asked for his ID!)

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