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We provide a customer blacklist database to help merchants better protect themselves against fraudulent orders.

In order to use the database you must sign up for a free merchant account here. After your account is approved you will be able to search the database and also submit the details of customers who have attempted to defraud you.

Please visit our downloads page to find modules for certain shopping cart programs.

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Funny Bad Customer of the Day:

The Customer Is Not Always Right!

Customer Service | Hays, KS, USA

(I am working for a third party that provides customer service for a very popular TV/Internet/phone company. During the evening shift you get a lot of interesting calls. In this case, I am the one who says something I wish I could take back. When we send a signal to a cable box to try to reboot it, we call it “hitting the box.”)

Me: “Thank you for calling [Cable Company]. My name is [My Name]. How can I help you?”

Customer: “I’m trying to watch a show and it’s giving me an error.”

Me: “I’m sorry, I know that’s frustrating. Can you tell me what the error says so I can see how we can fix it?”

Customer: *reads me the error code; it’s for a premium channel*

Me: “Okay, I can see this is for a premium channel. Let me make sure we’ve got the channel active on your account.”

(I verify his account info, and see that he has subscribed to the Playboy channel, and nothing else.)

Me: “I can see that you’re currently subscribed to the Playboy channel. Is that the channel you’re seeing the error code on?”

Customer: “Yes. I really need it to work.”

Me: “No problem; let me hit your box and see if I can get it up for you.”

Customer: “…”

Me: *mortified*

Customer: “…”

Me: “I… I mean… um…”

Customer: *bursts into laughter*

Me: *trying to control my laughter* “I mean… let me… send a signal… to your cable box… and see if I can get your… channel… working again.”

(I got it fixed. He was able to… enjoy… his evening.)

The post Not Playing With Phrasing appeared first on Funny & Stupid Customer Stories - Not Always Right.

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